Frequently Asked Questions
How many miles are included with my rental?
Each rental includes 100 miles per day. Any additional mileage will be charged at $0.15 per mile.
What are your business hours?
Monday – Friday: 9 AM to 6 PM
Saturday & Sunday: By appointment only
Can I pick up or return a vehicle outside business hours?
No. All pick-ups and returns must occur during business hours only. Let's change it and say yes after hours pick up and drop off is available contact us to better understand your circumstance.
Can I add another driver?
Yes!
*Free delivery within a 25-mile radius of our location
-For distances over 25 miles, there is a surcharge of $1 per additional mile
Can I cancel my reservation?
You can cancel most trips yourself without contacting Turo.
All cancellations are effective immediately
Once you cancel, you’re no longer authorized to receive or drive the car.
What is your fuel policy?
Vehicles must be returned with the same fuel level as provided. Otherwise, a $10 per gallon refueling fee will apply.
Can I return the vehicle outside of office hours?
No, all returns must be made during standard business hours.
Are there cleaning fees?
It depends on the car you select: some come with unlimited miles, and others have a limit of 200 a day.
Is there a smoking fee?
Yes. Smoking in the vehicle results in a $400 fee.
Is there a pet fee?
Yes. Bringing pets into the vehicle will incur a $250 fee.
What if I use toll roads?
EZ Pass and toll fees are the responsibility of the renter and will be charged accordingly.
Do I need my own insurance?
Yes, renters are required to provide proof of their own valid insurance. Alternatively, you may purchase insurance coverage through us for the duration of your rental.
Have a question for us?
Contact Us
Why Choose Us!
Your car will be delivered directly to your doorstep at the most convenient time for you.
As a special thank-you, we will give a white glove concierge service, ensuring smooth and effortless check-in at your hotel residence and personalized service—all in one.
Want to book from us?
Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.
